Browse Virgin Media Virgin Media Community. if not a technician will install one. Well I can't seem to find anything like that and the closest thing I can find is a. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. It is actually a VM box but a very old one, even though it was still in use just over a month ago. 3 minutes ago. 1 [or 192. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The box and cables may have been removed by the previous occupiers. I only found an openreach mastersocket 5c in the flat. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. My Virgin Media App. I'm here to share knowledge, I don't work for Virgin Media. Bits and bytes. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I'm here to share knowledge, I don't work for Virgin Media. Subscribe to RSS Feed; Mark Topic as New;. Manage Your Account. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Virgin Media; My Virgin Media. You need to go outside and locate the brown or grey omnibox on the wall. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Sign in . . 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Don't touch it. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Turn on your TV and get connected. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Will an engineer h. I have virgin media 1ghz. Broadband wall socket. Virgin Media: TiVo® service. Vonage 2nd line. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I need an engineer. Call the pre-installation and delivery team on 0800 052 1734. He could see the set up I already had. I am so sorry to hear that you seem to be missing a wall socket in the home. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Tuning in. 0 Kudos. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I've got the same problem as above. Joining in. Security matters. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Push fit the VM-supplied lead onto the socket. Need to contact Virgin Media Customer. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Sign in . - 5201249. Explain what needs to be done and book an engineer visit. When phone connected to the wall socket, no dial. Thanks to everyone who replied to my question about removing old telephone boxes and wire. Options. Could I get someone to come - 5400021 Hello. One of them was Telewest. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. When I proceeded to set up my Hub 3 I quickly realised that. I don't work for Virgin Media. on 30-09-2022 14:24. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Can I order an engineer please. AnthonyRaw1986. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Look for an omnibox on the outside of your property and try and trace the cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Browse Virgin Media Virgin Media Community. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Phone. Legend Options. Thank you. But I have no Virgin Media Wall socket in my - 5383603. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 2: Internet connection, via your homehub, for all online functions. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. Flag for a moderator; on 20-07-2023 13:38. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. We would like to show you a description here but the site won’t allow us. Chatter and natter. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. i dont have the box on the wall that you need to plug it into - 5040054. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. It should work ok. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. No virgin media wall socket mattz1106. Virgin Media. Don’t plug the power cable into a plug socket yet. FYI it was push-fit, not screw on, even though the receiving socket on the. Phone. VM BB TV Landline. 0. Stream from Virgin Media. on 17-09-2022 22:50. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. 0 Kudos Reply. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Give the pre-installs team a call on 0800 052 1734. My Virgin Media App. #12. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Just moved in to new (rental) flat. 4 weeks ago. If it is a loose cable only, you will need one of these to connect the Quickstart. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. . It is really quite simple. You won't be able to convert as Virgin Media use a different infrastructure network to BT. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My Virgin Media App. Forum Team Options. I'm a Very Insightful Person, I'm here to share knowledge. Plug the cables into the hub. Call the Pre-installation and delivery team on 0800 052 1734. We also don’t have an Ethernet point only an old BT outreach 5C box. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. Broadband deals. If you do have a socket you can post a photo here. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Not all properties have a socket. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 27-01-2023 17:22. on 23-10-2022 13:36. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. This is designed to push over the existing screw connector the outlet has. The openreach socket can take a landline cable or an ethernet cable. I guess your options are seek approval, be dumb and have install or change providers. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. My Virgin Media Hub 3 just came in but realised need a socket wall installed. those who understand binary and those who don't and F people out of 10 who. I don't have a virgin media socket on 17-12-2022 10:38. Virgin Media; My Virgin Media; Shop;. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. My Virgin Media App. Disappointing but not unexpected. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. I'm here to share knowledge, I don't work for Virgin Media. Security matters. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. Had arranged self-install as per suggestion from VM. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. we’ve just moved in to our new house. Try the automated service status number 0800 561 0061 to check for any faults in your area. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Account - Cable. . Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Please there is no virgin media wall socket and I don't know how to go about the installation. The box and cables may have been removed by the previous occupiers. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. The website is not even remotely helpful with this issue. Trace any cables coming out of it and check the ends of them. I don't see a virgin media wall socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Customer since 1993. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Virgin Phone Switchover. The internal wall boxes are mostly oblong. Virgin Media Community. Account - Mobile. Thank you for your post and welcome to the community. We're here to help. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. 0800 052 1734-----Fibre phone Adaptor - different rooms. Home Phone. Account - Cable. I can only find the TV socket. Options. Learn more. My Virgin Media App. 0 Kudos Reply. Socket should be on the underside. The box and cables may have been removed by the previous occupiers. The OUT terminal from the Technetix isolator has a terminator cap on it. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Phone. com on 15-02-2022 10:03. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. QuickStart, set up and connections. Only an aerial cable (pictured below) connected to a box outside my flat. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. No vm wall socket. Bits and bytes. I have signed up as a new user for Virgin Fibre. We're here to help. We can certainly get an engineer visit booked for you to come and install. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Stream from Virgin Media. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The phone number doesn't connect you. Options. When ordered it didn't say anything about needing a VM wall socket. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. VM BB TV Landline. Browse Virgin Media Virgin Media Community. I have been given other details for the account such as the account number/area code and. Switched On. Stay safe online. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Mobile Your Account. Account - Cable. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. Options. There are multiple different branded wall boxes inside our flat but none. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. The cable in the second picture is the one you need to connect too. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. Manage Your Account. The only wall boxes are old NTL boxes with TV and FM connections. Virgin Media don’t do any Fibre connections to inside the house. i opted for the self install, however on inspection we - 5180915. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thanks . We have the quickstart pack but sadly cannot get broadband set up and working. Tudor. Security matters. Virgin wall socket Tashamegan. Back a step. Phone. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. Learn more. 68K; 345; 502; Alex_RM. log into hub3 - 192. Just had self installation delivered, have no wall socket just two cables from the wall. Plug the cables into the Hub. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I'm a Very Insightful Person, I'm here to share knowledge. I don't have a virgin media wall socket and this is stressing me out. Browse Virgin Media Virgin Media Community. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Virgin Media Community. However, I do not have any of the specified wall sockets available. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Manage Your Account. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. No virgin media wall socket. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The top “capped” one is marked FM & has been disused since cable went digital. Joining in Options. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. . The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Thanks23/04/17 - 06:45 #6. Thank you. Stay safe online. Post. 0 Kudos Reply. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Browse Virgin Media Virgin Media Community. The package was delivered but there is no wall socket for me to plug into. . Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Hi there , welcome to our forum and thanks for your post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. RedTomato said: I removed my Virgin cable about a month ago. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. Push the red label end of the white cable, into the wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. I tried calling for an installation but couldn’t get. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. But the metal isolator box looks like it might be the wrong way around. 7; 0; 0; CoachDanny. You only need to go into modem mode for a few minutes while you run the tests. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. on 28-10-2022 17:29. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Removed before I moved in. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media Wall Socket. @umerarifkhan11 wrote:. Forum; Apps. That is a rooftop aerial outlet for Freeview TV. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. All the wall. Stay safe online. We have tried plugging it into the only box we found it would fit but no luck. Security. on 25-09-2022 15:41. They will charge £99 for a relocation. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. on 08-01-2023 20:46. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. com. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Broadband. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. There should be a wall mounted box somewhere inside that has an F socket on it. Home Phone. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. 0 KudosVery poor advice. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 22-10-2022 20:58. Connect the Hub’s power cable with the blue tab. There is a long wire and plastic boxes. Choose the best spot for your wifi hub. Account - Cable. 100. Also there will be an external, often brown, omnibox. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Subscribe to RSS Feed;. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). but I believe if the system has allowed self install VM has been installed in the past . Hello sophieboulter1. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. RedTomato said: I removed my Virgin cable about a month ago. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. Turn on and start the hub.